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WGU Information Technology Management QGC1 Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which term describes a type of computer built using environment-friendly materials and designed to save energy?

A. Green
B. Personal
C. Server
D. Workstation

Answer: A

NEW QUESTION # 40
A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?

A. Reporting
B. Analyzing
C. Distributing
D. Predicting

Answer: A

Explanation:
* Understanding Reporting in CRM:
* The reporting phase of CRM involves extracting data to generate summaries and insights.
* Reports help in understanding customer activities, such as identifying top customers based on spending.
* Application in the Scenario:
* The manager requests a report listing the top five customers by total spending, a classic example of CRM reporting.
* Why Other Options Are Incorrect:
* Option A (Distributing):Distributing is not a CRM phase.
* Option B (Analyzing):Analyzing involves identifying trends or patterns, not generating a simple report.
* Option C (Predicting):Predicting is forward-looking and does not match the scenario of reviewing past data.
References:
* CRM Reporting Capabilities Overview - Forrester
* Reporting vs Analysis in CRM Systems - HubSpot

NEW QUESTION # 41
How does service-oriented architecture (SOA) help companies become more agile?

A. Aligns business needs and the management information system capabilities that support these needs
B. Requires a tight adherence to a sequence of steps to accomplish the original goal
C. Breaks the project into four phases to provide quicker feedback and improve results
D. Builds a working model of the system on a small scale to detect errors early in development

Answer: A

Explanation:
* Understanding Service-Oriented Architecture (SOA):
* SOA is an architectural style that enables organizations to build modular services that align IT capabilities with business needs.
* Each service in SOA is designed to perform a specific business function and can be reused across different applications or processes.
* How SOA Enhances Agility:
* By aligning business needs with IT capabilities, SOA allows organizations to quickly adapt to changing requirements.
* Services can be reused or combined to support new business processes without extensive redevelopment.
* Why Other Options Are Incorrect:
* Option A:Breaking projects into phases aligns with agile methodologies, not SOA.
* Option C:Strict adherence to a sequence is characteristic of the waterfall approach, not SOA.
* Option D:Building small-scale models refers to prototyping, not SOA.
References:
* "SOA and Business Agility" - Gartner
* Service-Oriented Architecture Best Practices - IEEE

NEW QUESTION # 42
Which three primary elements of information infrastructure support ongoing operations? Choose 3 answers.

A. Disaster recovery plans
B. Augmentation plans
C. Business continuity plans
D. Backup and recovery plans
E. Authentication plans

Answer: A,C,D

Explanation:
* Primary Elements of Information Infrastructure:
* Business Continuity Plans (BCP):Ensure that critical business operations continue during and after a disruption.
* Disaster Recovery Plans (DRP):Focus on restoring IT systems and data after a disaster.
* Backup and Recovery Plans:Protect against data loss and enable data restoration after failures.
* Why Other Options Are Incorrect:
* Option B (Augmentation plans):Not a standard element of information infrastructure.
* Option C (Authentication plans):Authentication is part of security protocols, not infrastructure support.
References:
* IT Continuity and Disaster Recovery Frameworks - ISO 22301
* Backup and Recovery Best Practices - NIST

NEW QUESTION # 43
Which open-source operating system provides a rich environment for high-end workstations and network servers?

A. Android OS
B. Windows
C. MS-DOS
D. Linux

Answer: D

Explanation:
Linux is an open-source, Unix-like operating system widely used for servers, cloud computing, and high- performance workstations. It offers flexibility, security, and customization, making it the preferred choice for enterprise and web hosting environments.
References:
* Nemeth, E., Snyder, G., Hein, T. R., & Whaley, B. (2017). Unix and Linux System Administration Handbook. Pearson.

NEW QUESTION # 44
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WGU Information Technology Management QGC1 Sample Questions (Q39-Q44):

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